FAQ

 

SHOPPING ONLINE

 

REGISTERING

 

RETURNS/EXCHANGES

 

SHIPPING

 

AFTER SALES SERVICE

 

 

CONTACT US

​​

 

 

SHOPPING ON-LINE

 

What is NOUA JEWELRY made of ?

NOUA JEWELRY is made of recycled 14k gold & 24K gold plated. 925 silver sterling & plated. It is crash tested and withstands scratches, discoloration, and wear.

 

Does the jewelry come with a box ?

Yes. Each item comes in a signature NOUA JEWELRY packaging.

 

Is the full collection available online ?

Yes…. We chose to offer online a full selection of our pieces. For any other NOUA JEWELRY pieces, you should contact us by email at noua.jewelry@gmail.com.

 

Are the pictures to scale ?

No. We do our best to give the best representation of the real size of the item as we can, but it is not necessarily to scale. Each item’s exact measurements are part of its description. Should you need any further information regarding the size of a particular piece please contact us at noua.jewelry@gmail.com and we will gladly answer your questions.

 

Item availability ?

Items sold online are available. If a specific item were not to be available please contact us.

 

Do you have a sizing guide ?

NOUA JEWELRY pieces are all adjustable. Should you need a specific size please kindly contact us at noua.jewelry@gmail.com  .

 

How can I pay on this site ?

noua-jewelry.com accepts payment the following credit cards via PAYPAL only: Visa, Mastercard, American Express, Discover.

 

Do you charge VAT Tax ?

no tax and no VAT tax

 

How can I check the status of my order ?

You can always check the status of your order by pressing on ''TRACK MY ORDER'' on the home page.

 

How can I modify/cancel my order ?

You can modify or cancel your order at any time within 24 hours of placing your order. Please email us noua.jewelry@gmail.com  . If you wish to cancel your order we will process your cancellation by issuing a refund. All refunds will be issued in the original form of payment. Please note that refunds can take up to 10 working days to show on your account due to varying processing time between payment providers. If you wish to modify your order we will advise you on the best way to do so.

 

Is this site secure ?

Any personal information given to noua-jewelry.com will be protected. The noua-jewelry.com server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through our website, we cannot and do not guarantee or warrant the security of any information you transmit on or through the website and you do so at your own risk. For more information please see our Privacy Policy.

 

REGISTERING

 

What are the benefits of registering ?

  • fast and easy checkout

  • check the status of your orders

  • make changes to your account information

  • change your password

  • store various addresses (for shipping to friends or family members)

 

What if I forget my password ?

Simply try to log-in and Click on the Forgot my password link. Enter your email address and we will send you a link to reset your password. You may later change the password to your liking as per the instructions below.

 

How do I make changes to my account profile or password ?

Sign in to My account and click on Account Dashboard to see your information. Click on Account Information then click on Change Password in order to change your password. Click on Address Book to change or add a billing or shipping address, Click Save when you are finished and the changes you have made will now be securely saved to your profile.

 

RETURNS/EXCHANGES

 

What is your return/exchange policy ?

We want you to be completely in love with your NOUA JEWELRY items. If you were not satisfied with your purchase just return it unworn, in its original packaging and the original sale receipt within 14 calendar days of receiving your order. Please follow the simple steps below in order to return your NOUA JEWELRY purchase:

​​

 

  1. ​​​Contact us directly after receiving your order noua.jewelry@gmail.com .

  2. Pack your item carefully and include your original receipt.

  3. Ship the package to:

 

NOUA-JEWELRY.COM/RETURNS&EXCHANGES

30 EMMA ROAD, E130DR, LONDON, UNITED KINGDOM.

 

For your security please return your item with an insured courier (i.e. FedEx,LA POSTE, UPS). NOUA JEWELRY is not responsible for the cost of returning items nor is it responsible for items damaged or lost in transit. Should you elect to get a refund, please note that all refunds minus the shipping are issued to the original form of payment. Please note that refunds can take up to 10 working days to show on your account due to varying processing time between payment providers. Sale items are final sale and non-returnable.

 

 

SHIPPING

 

 

Where do you ship ?

noua-jewelry.com ships in Europe. Please contact us at noua.jewelry@gmail.com  for more information. Just click on your preferred shipping option and then click on the Update Total button and the shipping cost will be added to your Total.

 

Domestic shipping costs

ROYAL MAIL shipping with '' tracking & sign'' service.


Europe 3 to 5 days: 4,5€

 

UK 3 to 5 days: 2€

 

Free delivery over 60

 

Order processing time

Orders are processed within 2-3 business days of being received pending payment verification. Orders placed after 2PM will be considered as ordered the next business day  (this excludes Saturdays, Sundays and Holidays). noua-jewelry.com will contact you with a follow-up email should we need additional identification for payment verification.

 

Estimated delivery time

Items sold on line are in stock. In case of any delay, we will contact you promptly by phone or email. Please allow for processing time and shipping time based on your selection at check out and you will have the total estimated turnaround time. Should you need to receive your order by a specific date and time please kindly contact us at noua.jewelry@gmail.com . We will be able to advise you more specifically. Additional fees may apply.

 

REPAIRS

 

 

What is your repair policy ?

We will repair any item purchased through noua-jewelry.com We may not be able to repair older pieces if components needed for the repair are unavailable. Items purchased through other retailers must be returned for repair to the store where the item was purchased. Please follow the simple steps below in order to get your NOUA JEWELRY piece repaired:

 

  1. ​​​Contact us noua.jewelry@gmail.com .

  2. Pack your item carefully and include your original receipt.

  3. Ship the package to:

 

NOUA-JEWELRY.COM/RETURNS&REPAIR

30 EMMA ROAD, E130DR, LONDON, UNITED KINGDOM.

 

Repairs costs will be determined on a case by case basis depending on the nature of the repair. We will contact you with a quote before proceeding with the repair. Repairs are processed within 1-5 weeks from the date when they are received. All repairs must be shipped with the original receipt of purchase. It is the customer’s responsibility to be shipping the piece back to NOUA JEWELRY. at their own cost. NOUA JEWELRY will ship the repair back to you at its own cost. NOUA JEWELRY. is not responsible for items damaged or lost in transit.

 

Can I change the length of my chain or bracelet ?

All jewelry are adjustable. Please fell free to ask us for more information.

 

AFTER SALES SERVICE

 

Is there a warranty when I purchase a NOUA JEWELRY item ?

NOUA JEWELRY pieces are under warranty for any manufacturing default for 1 year from the date of purchase provided your jewelry has been worn under normal circumstances, was not altered, accidentally broken or damaged, nor exposed to any chemicals. Please contact us at noua.jewelry@gmail.com  with any question regarding your warranty. You will need to provide your original sales receipt, packaging. NOUA JEWELRY reserves its right to determine whether an item can be repaired free of charge under the warranty or at the customer’s cost as per NOUA JEWELRY Repair Policy.

 

How do I care for my jewelry?

Jewelry is made of 14k gold & 24k gold plated. Please take care wearing your jewelry and try to avoid contact with perfume and lotions so you can enjoy it for a very long time.
We recommend cleaning your jewelry with a polishing cloth.
Gold pieces will get slightly scratched as you wear them. This is part of the normal wear and tear of your jewelry and will give the piece its particular character.
jewelry box provided with your order. It is specifically designed to prevent your NOUA JEWELRY chains from getting tangled and will keep your jewelry shiny for a long time.

 

CONTACT US

How can I contact noua jewelry?

HOURS OF OPERATION: Monday-Friday 9aM to 5PM 

BY EMAIL:
noua.jewelry@gmail.com 

BY facebook messenger: @nouajewelry

 

Instagram: NOUA JEWELRY
 

 

 

 

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
noua jewelry bijou or gold argent silver collier necklace bracelet ring earing

PAIEMENT 100% SECURISÉ

Paypal est un moyen de paiement sûr et rapide où vous n’avez pas besoin de communiquer vos coordonnées bancaire pour procéder au paiement, en utilisant votre compte Paypal

RETOURS OFFERTS*

Ce que vous avez acheté en ligne ne correspond pas ou ne satisfait pas à vos attentes ?​

Avec Paypal* vos retours sont gratuits

Politique de retour de 14 jours

SERVICE CLIENTS À VOTRE ÉCOUTE

Contactez-nous par email ou par messagerie Facebook

 

lundi au vendredi de 9h30 à 17h30

AIDE

À PROPOS

offre d'emploi

espace presse

CATALOGUE

nouvelle collection

NOS PARTENAIRES

lookbook

SUIVEZ-NOUS :

  • Facebook - NOUA JEWELRY
  • https://www.instagram.com/noua_jewel
  • Pinterest -NOUA JEWELRY

2019 NOUA JEWELRY - Tous droits réservés

bracelets, manchettes, boucles d'oreilles, bagues, colliers, pendentifs, - bijoux éthiques